WARRANTY POLICY

Our warranty covers manufacturing defects and is limited to a period of 24 months from the date of invoice. Manufacturing defects do not include damage caused by usage or abuse, such as improper handling of the frames. Scratched sunglasses warranty will only be applicable if a claim is placed within the 5 days following the receipt of the item(s) by the customer. The warranty process will be in accordance with the following steps:

1. A warranty claim must be requested by completing the Warranty Forms and sending it to the mail: customer.services@goeyewearus.com.
2. Once processed, the customer will receive a reference number (RA#) and the replacement frame will be invoiced (full price + shipment) and will be shipped to the customer.
3. The damaged item must be returned within the 30 days following the receipt of the replacement frame; a copy of the Warranty Form with the RA# and a copy of the replacement invoice must be included on the invoice.
4. Upon receipt and evaluation of the damaged frame(s), a credit note will be applied to the customer’s account to net the invoice issued for the replacement frame (only the frames cost, not including the shipment). A credit note will not be applicable if the damage is not related to a manufacturing defect. All expenses related to the return of a frame/component under warranty are the sole responsibility of the client. GO Eyewear is not responsible for any damage or loss of shipped products or parts. Credit Memos will be issued after evaluation of the defects within a period of up to 3 weeks.

RETURNS POLICY

GO Eyewear clients could return purchased items within the first 120 days of being invoiced and will be able to exchange the returned items for new ones on a 2-to-1 ratio (order 2 new pieces for each unit returned). The details of the return conditions are as detailed below:

2 to 1 exchanges for the first 120 days after invoiced, if properly justified, the Sales Representatives or Company officials could extend the period 60 days more (totaling 180 days). After 120 days (or 180 days if approved), 50% of the invoiced value will be applied as a credit to the account (shipment cost will not be included). After 1 year from invoicing until the second year, 25% of the invoiced value will be applied as a credit to the account (excluding shipment cost). After 2 years of being invoiced, no return will be accepted. 

The credit note issued for the returns will be valid for 60 days. Returns will never be in the form of cash or any type of refund, and only credit notes will be issued to be used for the exchange of other GO Eyewear products. Return credits will never be used to compensate outstanding balances, and they will only be considered for future orders.

The client is responsible for the shipment expenses as well as the condition of the frames before arriving at our facilities; GO Eyewear will not be liable for items damaged or lost during transportation. Shipments of returns must be made through established companies that provide tracking information.

Items sold under special conditions or promotional prices will not be subject to return.